Retained Services

Where Ongoing Partnership Creates HR Process Magic

Welcome to a new way of experiencing HR support. My retained services transform traditional HR consultancy into a genuine process optimisation partnership where technical expertise meets creative innovation, and structured frameworks embrace flexible implementation.

Why Choose Retained Services?

My monthly packages provide a perfect balance of strategic process redesign and practical implementation support, creating a sustainable approach to HR transformation. Rather than quick fixes, I build lasting capabilities within your organisation, helping you reimagine what HR processes can be—both compliant AND efficient, both structured AND agile, both technology-driven AND deeply human.

How It Works

Each retained package includes a tailored mix of process assessment, system optimisation, and implementation support across all HR disciplines. I begin with understanding your unique process challenges, align my support accordingly, and continuously improve your HR operations as your organisation grows.

    • Monthly Investment: From £1,500

    • Service Allocation: Up to 15 hours of HR consultancy support per month

    • Service Response: Within 48 hours for standard queries

    • Core Services Available:

      • Employee relations guidance and case support

      • HR advisory support via phone and email

      • Policy interpretation and application

      • Compliance advice and updates

      • Basic HR process improvement

      • Access to standard HR templates and documents

    • Digital Product Benefits:

      • 25% discount on all digital HR products

      • Complimentary Essential UK Employment Policies Bundle

      • Quarterly legislative update report

    • Minimum Term: 3 months

    • Notice Period: 30 days written notice

    • Perfect For: SMEs requiring foundational HR support

  • Silver: HR Acceleration

    • Monthly Investment: From £2,500

    • Service Allocation: Up to 20 hours of HR consultancy support per month

    • Service Response: Within 36 hours for standard queries, priority response for urgent matters

    • Core Services to choose from: All Bronze services, plus:

      • Complex employee relations case management

      • HR strategy guidance and implementation

      • Management coaching on ER matters and people leadership

      • Employee engagement initiatives and measurement

      • Workflow and process optimisation

      • Technology assessment and enhancement

      • Quarterly HR analytics and reporting dashboard with recommendations

      • One on-site visit per quarter (within Southeast/London)

    • Digital Product Benefits:

      • 30% discount on all digital HR products

      • Complimentary Complete Policy Suite

      • Monthly legislative update report with implementation guidance

    • Project Credit:

      • £1,000 credit toward project work

    • Minimum Term: 6 months

    • Notice Period: 60 days written notice

    • Perfect For: Small - Mid-sized businesses seeking strategic enhancement

  • Monthly Investment: From £5,000

    • Service Allocation: Up to 35 hours of HR consultancy support per month

    • Service Response: Within 24 hours for all queries

    • Core Services to choose from: All Silver services, plus:

      • Strategic HR planning and implementation

      • Advanced employee relations strategy and complex case handling

      • Executive coaching on people matters

      • HR technology implementation and optimisation

      • Advanced HR analytics with predictive insights

      • Change management support and guidance

      • Talent management strategy development

      • Succession planning frameworks

      • Process redesign and automation

      • Two on-site visits per quarter (within Southeast/London)

    • Digital Product Benefits:

      • Unlimited access to all digital HR products

      • Customisation of policy suite to organisational needs

      • Weekly legislative and industry updates with strategic implications

    • Project Credit:

      • £2,500 credit toward project work

    • Additional Benefits:

      • Annual HR audit included

      • Wellbeing initiative planning and support

      • HR technology review

    • Minimum Term: 12 months

    • Notice Period: 90 days written notice

    • Perfect For: Larger organisations or companies undergoing significant transformation

    • Monthly Investment: From £7,000

    • Service Allocation: Up to 40 hours per month of executive HR consultancy

    • Service Response: Same-day response to all queries, out of hours access for urgent matters

    • Core Services to choose from: All Gold Package elements, plus:

      • Dedicated virtual CHRO support

      • Strategic workforce planning

      • Weekly executive strategy sessions

      • Organisational design and development

      • Culture transformation initiatives

      • Advanced ER strategy and sensitive case handling

      • M&A people integration support

      • Executive team coaching and development

      • Custom HR analytics dashboard with business integration

      • Monthly executive team briefings

      • Quarterly board-level HR strategy presentation

      • Comprehensive HR governance framework

      • International HR coordination (where applicable)

    • Digital Product Benefits:

      • Unlimited access and customisation of all digital products

      Additional Benefits:

      • Bespoke policy and framework development

      • Priority product enhancement based on your needs

      • £2,500 quarterly credit toward project work

      • Annual comprehensive HR audit

    • Minimum Term: 12 months

    • Notice Period: 90 days written notice

    • Perfect For: Large enterprises requiring executive-level HR partnership or organisations with complex operations

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